Refund policy

Items can be returned or exchanged within 14 business days of delivery. Please make sure the items are complete, in perfect condition — unworn, unused, unwashed. Once we receive the items back, we will send you a confirmation to the email address you provided.

• Refunds are issued for the full selling price (this excludes shipping costs and additional taxes). The money will be returned in the form of a credit to the store. We will send you a code for you to use in your next purchase.  
• Exchanges are managed on a case-by-case basis. Our customer service team will get in touch to discuss further details.

NOTE: We do not exchange or accept returns on final sale items. Shipping costs must be covered by the customer.

When sending back an item, use a carrier of your choice. Make sure to send an email to charmecondado@gmail.com with the following information of your purchase: provide your full name, email address, order number, and reason for return or exchange. We strongly recommend obtaining a tracking number from your carrier. Items lost in transit are not eligible for a refund. We reserve the right to reduce your refund in order to compensate for any damage the items may have experienced during the process of return.

Please mail the package to the following address:

US customers

Charmé Condado
1374 Ave. Dr. Ashford 
Suite 1A Condado
San Juan, PR 00901